Frequently asked questions

For students — signing up & accounts

How do I join my teacher's class?

During sign-up you'll be prompted to enter a class code — it's a short six-character code your teacher will share with you (e.g. K7XM92). Enter it at that step and your account will be linked to your class automatically, with the correct subject, exam board, and tier pre-configured. If you've already signed up and skipped the code, ask your teacher to resend the code — they can also add you directly from their class roster.

Can I use Educator without a class code?

Yes. When the sign-up flow asks for a class code, select I don't have a class code to continue as an individual learner. You'll get a free account with access to all subjects — Food, History, Geography, Combined Science, Religious Studies, D&T, Business Studies, and more. You choose your own exam board and tier from your profile settings. No teacher involvement required.

I'm already signed up as an individual. Can I join a class later?

Yes. Ask your teacher for the class code and enter it from your dashboard (profile settings → Join a class), or ask them to add you directly from their class roster. Once you join, your progress is visible to your teacher and you appear on the class leaderboard. Your existing XP and mastery data carries over — nothing is reset.

How do I change my exam board?

Go to Profile → subject settings for the subject you want to adjust, then select Edit board. Cards that don't apply to the new board will be hidden from future sessions. If you're in a teacher-managed class, your board is set by your teacher and cannot be changed independently — speak to your teacher if it needs updating.

Can I switch subjects or add a new one?

Yes. From your dashboard, use the subject switcher to add any subject available on your account. Each subject has entirely separate progress — its own XP, streak, rank, mastery map, and leaderboard. Adding a subject doesn't affect any of your other subjects, and you can have as many active at once as you like.

What if a student is under 13?

When a student enters a date of birth that makes them under 13, they are age-gated and asked to have a parent or guardian create their account instead. Under-13 students cannot self-register. Educator complies with the ICO Age Appropriate Design Code (UK Children's Code) — see the Privacy & data page for details.

I forgot my password. How do I get back in?

On the sign-in page, click Forgot password. Educator uses Clerk for authentication, which will send a reset link to your registered email address. If you signed up with Google, use the Continue with Google button instead — there is no separate password to reset. If you're still locked out, email support@educator-labs.com.

For students — practice & streaks

My streak reset even though I practised yesterday. Why?

Any completed regular session advances your streak — Standard, Speed Round, Marathon, Mark it, and topic drills all count. Live sessions (teacher-hosted in-class quizzes) do not count toward the streak. The streak increments once per calendar day (UTC): multiple sessions in one day still only increment it once, and a day with no sessions breaks the streak (unless you have a streak freeze). Check your session history on your profile — if a session shows as "completed" that day, your streak should be intact. If it reset unexpectedly, email support@educator-labs.com.

How do I earn a streak freeze?

School students earn freezes two ways: (1) the first time you complete each homework assignment your teacher sets, and (2) one freeze for every 7-day streak milestone (capped at 5 total). Individual free accounts outside the 7-day trial cannot earn freezes through homework. Individual Pro subscribers get unlimited streak freezes — one is used automatically on any day you miss your goal.

What is the daily goal and can it be changed?

Your daily goal is the number of cards you need to answer in a standard session to count the day as practised. The default is 15 cards. Teachers can adjust this for their class — for example, raising it during intensive revision periods or lowering it during the holiday wind-down. Individual learners can adjust their own daily goal from their subject settings.

Why do I keep seeing the same cards?

This is intentional — it's how spaced repetition works. Cards you've answered incorrectly recently are shown more often so you can lock them in. Once you answer a card correctly several times in a row, it moves up the mastery ladder (Seen → Familiar → Proficient → Mastered) and appears less frequently. If you feel a card is genuinely wrong or unfair, use the flag icon during the session to report it.

How do I flag a card I think is wrong?

During any practice session, tap the flag icon on the card before or after answering. You can add a short note explaining the issue — e.g. "answer seems outdated" or "two answers seem correct". Every report is reviewed by our content team, usually within a few days. Cards with open reports are flagged internally but remain in the deck until corrected.

What does my mastery chart show?

The mastery chart shows where every card in your subject sits across five levels, based on how consistently and recently you've answered it correctly:

Unseen

The card hasn't appeared in any of your sessions yet.

Seen

You've encountered the card but haven't consistently answered it correctly.

Familiar

You're getting it right more often than not but it still slips up occasionally.

Proficient

You're reliably correct — the card surfaces less often to make room for weaker ones.

Mastered

Consistently correct over multiple sessions and spaced intervals. Still reviewed occasionally to prevent forgetting.

The goal before an exam is to get as many cards as possible to Proficient or Mastered. Use the Drill weak cards mode to focus exclusively on Unseen and Seen cards.

For individual learners — pricing & Pro

What is included in the free tier?

New individual accounts get a 7-day full-access trial — no card required. After the trial, free accounts can complete up to 5 sessions per day across all subjects. All card content, all subjects, all practice modes, and the league leaderboard are accessible on the free tier.

What does Pro unlock?

£50/year or £6/month (cancel any time). Pro removes the 5-session daily cap, gives unlimited streak freezes, and unlocks the full cosmetics catalogue. Content access is identical to the free tier — every card and subject is available to both.

How do I upgrade, cancel, or change billing?

Upgrade from the /pricing page or your account settings. Stripe manages billing — you can cancel, switch between monthly and annual, or update your payment method at any time through the Customer Portal linked in your account settings. Cancelling immediately stops renewal; access continues until the end of the paid period.

For teachers

What does the Head of Department role unlock?

The HoD role unlocks the school-wide /school dashboard showing cross-class engagement, per-class comparison, department-wide struggling cards, and a mastery trend. HoDs can also access the SLT report (a printable one-page summary at /school/report), archive and unarchive any class in their subject, and see the school invite code. Assign the HoD role from the School page — a teacher cannot self-promote.

Are Drama and PE Theory available?

Yes — both are in Beta. Beta subjects have a complete card bank and work exactly like Live subjects for students, but the card bank may still be updated based on classroom feedback. They are suitable for informal pilots but we recommend confirming content coverage with your subject lead before a formal evaluation. Contact hello@educator-labs.com if you have specific content questions.

How do I get a join code for my class?

The class code is shown at the top of your class page as soon as the class is created. It is a six-character code (e.g. K7XM92). You can display it on-screen, copy it into your LMS, paste it into a Google Classroom post, or print a QR card from the class page — students scan the QR to open the sign-up flow with the code pre-filled. The code is permanent for the lifetime of the class.

Can I have students practising more than one subject?

Yes. Create a separate class for each subject — your students join each class with its own code. Each class is configured with its own subject, exam board, and tier. A student studying both Geography and History, for example, would join your Geography class and your History class as two separate enrolments. Progress, streaks, and leaderboards are tracked independently per subject.

Can I restrict which topics students practise?

Yes. From your class settings, use the topic filter to select which modules and topics are active. Students in standard sessions will only see cards from those topics. Update the filter as you move through the scheme of work — for example, opening up the next module after you've taught it. Topic drill and homework assignments are not restricted by this filter, so you can still target specific revision topics regardless.

How do I see which students are struggling?

On your class page, the Class accuracy by topic section shows a colour-coded accuracy bar for every topic: green (≥80%), amber (50–79%), or red (<50%). Click any topic to see per-card accuracy and the most common wrong answers for the whole class. To see an individual student's breakdown, click their name in the class roster to open their detail page — mastery by topic, recent sessions, and streak.

Do students need an email address to sign up?

Yes. Educator uses Clerk for authentication, which requires an email address or a Google account. Most school students use their school-issued email (e.g. jane.smith@yourschool.sch.uk). Students can also sign in with a personal Google account if they prefer. Under-13 students are shown an age-gate during sign-up to comply with the UK ICO Age Appropriate Design Code.

What happens to data when a student leaves the school?

Email support@educator-labs.com with the student's display name or school email. We will action the request within 5 working days. Full deletion removes all personal data permanently. School students' data is held under your school's data processing agreement and is never shared with third parties.

For schools — billing & pilot

How does the 4-week pilot work?

Your pilot gives you full access to the entire Educator platform — all teacher tools, all student features, all subjects your school has been set up with — for four weeks at no cost. No credit card is required to start. There is no cap on student numbers during the pilot. At the end of the four weeks we will email you to confirm whether you would like to continue. If you choose not to convert, your data enters a 60-day freeze period (read-only access) and is then permanently deleted. No invoice is ever raised unless you explicitly confirm a subscription.

Is KS3 included in the GCSE subscription?

Yes. KS3 content is bundled free with the matching GCSE subject at every pricing tier. If your school subscribes to GCSE History, your teachers can also create KS3 History classes at no additional cost — the same applies to Food, Geography, Combined Science, and all other subjects. There is no separate KS3 add-on fee.

How do I get a formal invoice for our finance team?

Email hello@educator-labs.com with your school name, the subjects you'd like, and any purchase order number your finance team requires. We'll issue a formal invoice within one working day. Payment can be made by BACS bank transfer — most schools find this the easiest route.

Can we add more subjects after signing up?

Yes. Contact hello@educator-labs.com and we'll add the subject to your account immediately. If you add a subject mid-year, pricing adjusts pro-rata so you only pay for the remainder of your subscription period. The updated invoice will reflect the pro-rata amount.

Is there a per-student fee?

No. All school pricing tiers are flat annual fees. There is no per-student, per-class, or per-teacher charge. Whether you have 50 students or 500, the price is the same. Unlimited classes, unlimited teachers, unlimited students — all included.

We have multiple schools in our MAT. Can we get a single contract?

Yes. MAT pricing gives each school in your trust the Whole-school rate (all subjects) with a 25% discount per school. A single invoice can cover all schools in the trust if preferred. Email hello@educator-labs.com with your trust name and number of schools and we'll put a proposal together.

Related pages

• Onboarding — step-by-step sign-up guides for teachers, school students, and individual learners
• School guide — full reference for school accounts, classes, teacher tools, and data management
• Practice — all practice modes explained, including streaks, XP, and mastery levels
• Pilot — what's included in the free 4-week pilot and what happens afterwards