What's covered
Key facts
The CEO is the most senior decision-maker at the top of a large company.
A contract of employment is the document an employee signs to start work.
A covering letter usually accompanies a CV to introduce the applicant.
Coding in a programming language is a hard (technical) skill employers value.
Good communication at work avoids mistakes and saves time.
Bullying and harassment at work are unlawful in the UK.
The customer-service team usually handles complaints in a shop.
A benefit of being employed is steady wages and paid holiday entitlement.
CV stands for curriculum vitae — the document candidates send when applying for jobs.
Customer-service skills are valuable even in roles that are not customer-facing.
Sample questions
A taste of the 60 questions in this topic — answers marked. Sign up to practise the full set with spaced repetition.
Whose main job is to look after a business's money?
- •The cleaner of the office
- ✓The finance manager or director
- •The night-shift security guard
- •The receptionist at the desk
Which person is self-employed?
- •A factory worker on a permanent contract
- •A nurse employed by the NHS
- ✓A plumber who runs their own business
- •A teacher employed by a school
Which document lists the tasks of a job?
- •Customer complaint form
- ✓Job description
- •Pay-slip from last year
- •Personal birthday card
Which is a soft skill employers value?
- ✓Good communication and teamwork
- •Knowing every postcode in the United Kingdom
- •Listing every prime minister since 1900
- •Memorising every railway timetable nationally
Why is good communication important at work?
- ✓It avoids mistakes and saves time
- •It exempts staff from doing the work
- •It forces customers to buy more goods
- •It removes the need for any rest
Which is a workplace right for under-18 employees in the UK?
- •Refusing to wear any PPE provided
- ✓Rest breaks during long shifts
- •Skipping all health-and-safety briefings
- •Working unlimited overtime weekly
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