What's covered
Key facts
Different job roles in a business
The CEO is the most senior decision-maker at the top of a large company.
Employee vs self-employed vs voluntary
A contract of employment is the document an employee signs to start work.
Recruitment - how businesses hire
A covering letter usually accompanies a CV to introduce the applicant.
Skills employers value
Coding in a programming language is a hard (technical) skill employers value.
Teamwork and communication at work
Good communication at work avoids mistakes and saves time.
Workplace rights of young people
Harassment at work is unlawful in the UK under the Equality Act 2010; bullying itself is not against the law.
Different job roles in a business
The customer-service team usually handles complaints in a shop.
Employee vs self-employed vs voluntary
A benefit of being employed is steady wages and paid holiday entitlement.
Recruitment - how businesses hire
In the UK it is illegal to discriminate on age, sex or race when hiring.
Skills employers value
Customer-service skills are valuable even in roles that are not customer-facing.
Practice questions with answers
A taste of the 59 questions in this topic, answers marked. Sign up to practise the full set with spaced repetition.
Whose main job is to look after a business's money?
- •The cleaner of the office
- ✓The finance manager or director
- •The night-shift security guard
- •The receptionist at the desk
Which person is self-employed?
- •A factory worker on a permanent contract
- •A nurse employed by the NHS
- ✓A plumber who runs their own business
- •A teacher employed by a school
Which document lists the tasks of a job?
- •Customer complaint form
- ✓Job description
- •Pay-slip from last year
- •Person specification
Which is a soft skill employers value?
- •Driving a forklift truck
- ✓Good communication and teamwork
- •Typing speed on a keyboard
- •Using a spreadsheet program
Why is good communication important at work?
- ✓It avoids mistakes and saves time
- •It lets managers skip training
- •It means meetings are never needed
- •It removes the need for emails
Which is a workplace right for under-18 employees in the UK?
- •A company car for travel
- •Choosing their own start time
- •Paid overtime at double rate
- ✓Rest breaks during long shifts
Three minutes a day. Knowledge that sticks.
Practise all 59 Working in a business questions with spaced repetition, so what you revise today is still there in the exam. Free to use, no card needed.