Human resources
What's covered
Key facts
A formal meeting agenda helps keep discussion focused and on-topic — items are listed in advance, time is allocated.
Age is one of the nine protected characteristics under the Equality Act 2010 — postcode, length of service, and smoking are not.
A generous bonus scheme may fail to motivate creative workers because they often value autonomy and recognition more than money — Herzberg-aligned reasoning.
A feature of a centralised business structure is that most decisions are made at head office — uniform policy, slow local response.
Businesses use assessment centres for senior hires because they test candidates with realistic job tasks together — group exercises, in-tray tasks, presentations, panel interviews.
Businesses prefer apprenticeships for entry-level roles because they train staff to the firm's specific needs — tailored skills, loyalty, succession planning.
Good communication improves employee motivation because staff feel valued, informed, and listened to — Herzberg-style hygiene + motivator effects.
A benefit to a business of following employment law fully is lower risk of costly tribunal claims — unfair dismissal awards and discrimination damages can be substantial.
Performance-related bonuses are a financial motivator — extra pay tied to individual or team results.
Chain of command describes the path orders follow down through a hierarchy — from senior managers to frontline staff.
Sample questions
A taste of the 80 questions in this topic, answers marked. Sign up to practise the full set with spaced repetition.
Which is an example of written internal communication?
- •A phone call to an external supplier
- •A radio jingle promoting the brand
- •A television advert to consumers
- ✓An email between colleagues
Which UK Act protects against discrimination at work?
- •Employment Rights Act 1996
- ✓Equality Act 2010
- •Health and Safety at Work Act 1974
- •National Minimum Wage Act 1998
Which of these is a FINANCIAL method of reward?
- •A company car, which is a fringe benefit
- •Being given greater responsibility at work
- ✓Commission on the value of sales made
- •Promotion to a higher, more senior role
What term describes the number of staff reporting to one manager?
- •chain of command
- •delegation ratio
- •management hierarchy
- ✓span of control
What is a job analysis?
- ✓An internal study of what a role involves
- •Just another name for the job description itself
- •The employee's signed contract of employment
- •The job advert that is sent out to applicants
What is induction training?
- •Training given on the day before retirement
- •Training given only to senior managers each year
- ✓Training given to new employees when they start
- •Training given to suppliers about products sold
Try it for four weeks. Free.
One school. Unlimited classes. No card limit. No teacher limit. If your students aren't practising daily by the end of the trial, you owe us nothing.