Human resources
What's covered
Key facts
A formal meeting agenda helps keep discussion focused and on-topic — items are listed in advance, time is allocated.
Age is one of the nine protected characteristics under the Equality Act 2010 — postcode, length of service, and smoking are not.
A generous bonus scheme may fail to motivate creative workers because they often value autonomy and recognition more than money — Herzberg-aligned reasoning.
A feature of a centralised business structure is that most decisions are made at head office — uniform policy, slow local response.
Businesses use assessment centres for senior hires because they test candidates with realistic job tasks together — group exercises, in-tray tasks, presentations, panel interviews.
Businesses prefer apprenticeships for entry-level roles because they train staff to the firm's specific needs — tailored skills, loyalty, succession planning.
Good communication improves employee motivation because staff feel valued, informed, and listened to — Herzberg-style hygiene + motivator effects.
A benefit to a business of following employment law fully is lower risk of costly tribunal claims — unfair dismissal awards and discrimination damages can be substantial.
Performance-related bonuses are a financial motivator — extra pay tied to individual or team results.
Chain of command describes the path orders follow down through a hierarchy — from senior managers to frontline staff.
Sample questions
A taste of the 78 questions in this topic — answers marked. Sign up to practise the full set with spaced repetition.
Which is an example of written internal communication?
- •A phone call to an external supplier
- •A radio jingle promoting the brand
- •A television advert to consumers
- ✓An email between colleagues
Which UK Act protects against discrimination at work?
- •Employment Rights Act 1996
- ✓Equality Act 2010
- •Health and Safety at Work Act 1974
- •National Minimum Wage Act 1998
Which is an example of a financial motivator?
- •Employee of the month titles
- •Job rotation schemes
- ✓Performance-related pay bonuses
- •Team-building away days
What term describes the number of staff reporting to one manager?
- •chain of command
- •delegation ratio
- •management hierarchy
- ✓span of control
What does a person specification describe?
- •Day-to-day duties carried out in the post
- •Holiday and pension benefits offered by the firm
- •Salary range and overtime rates for the post
- ✓Skills, qualifications and qualities needed for the role
What is induction training?
- •Training given on the day before retirement
- •Training given only to senior managers each year
- ✓Training given to new employees when they start
- •Training given to suppliers about products sold
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